customer service

member benefits

As an exclusive member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • Mobile Access - Shop, customize and edit your account info on the go
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many membership benefits. It automatically ships your favorite products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat (click here to login and access the chat feature) or at 800-465-7613.

easy customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 3 product or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime. Click here to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Click here to see your next shipment schedule or to manage your shipping frequency.

If I choose "ship now," am I changing my frequency?

No. The "ship now" option applies only to your next auto-delivery shipment. This option is helpful if you plan to be out of town when your next shipment is due to arrive, or if you run out of your products early. We will adjust future shipment dates to accommodate your one-time "ship now" transaction, but your regular shipping frequency will not change.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime, after receiving your introductory kit. Simply shop for the product you want and select the "add to kit" button. The item will be included in your next shipment. If you want the product immediately, you can order using the "buy it now" button or you can select the "ship now" button to have the entire kit including the new product sent to you. Click here to add items to your next kit.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

My Cosmetics Kit Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

FREQUENTLY ASKED QUESTIONS

How can I change what's in my kit?
  • You're in control of your membership and you select exactly which products you want in your regularly-scheduled, auto-shipments. We make it easy to include as few as 3—or as many as 8 items—in your kit. Click here to customize your kit.
How can I modify my shipment frequency?
  • You're in control. You can change the cadence of your regularly-scheduled, auto-shipments, as well as see exactly when your next shipment will be ready to start making its way to your door. Click here to manage your shipping frequency.
How can I check my order history?
  • You're in control. You can view your order history, track your last shipment, see the details of past shipments, plus you can easily make new catalog purchases. Click here to see your order history.
How do I return my products?
  • To return your products within our 60-Day Money Back Guarantee, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, please make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.

    All returns and exchanges should be shipped to:
    6 Commerce Way
    Arden, NC 28704
What is the Money Back Guarantee?
  • If for any reason you're not completely satisfied with your purchases, just return the containers within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty. Any free gifts you received with your introductory kit are yours to keep!

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes online by going to the "My Account" tab and selecting "My Next Kit". If you'd like to cancel any future orders, you can do so by accessing our online chat feature (click here to login and access the chat feature) or you can call us at 800-465-7613.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received.

contact us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).

EMAIL

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